Wholesale Custom Memory Cards & USB Flash Drives | High-Speed, Global Supply – Meizhilai Audio-Visual
Warranty & Returns Policy
Thank you for choosing AODEMAO storage products! We are committed to providing our customers with the highest quality products and services, and we offer reliable after-sales support for all memory cards, USB flash drives, and other storage devices. Below are the details of our warranty and return policies, ensuring you enjoy a worry-free experience after purchasing.
1. Warranty Policy
All our memory cards, USB drives, and other storage products come with the following warranty services:
Warranty Period:
All products come with a 1 to 3-year limited warranty (depending on the specific product category).
If you purchased custom products, the warranty period remains the same as standard products.
Warranty Coverage: Our warranty covers manufacturing defects or material issues that cause product malfunction, including:
Inability to read or write data
Data transfer speeds significantly lower than the product's technical specifications
Product performance issues without any physical damage
Exclusions from Warranty:
Physical damage caused by human error (such as impact, exposure to extreme environments, liquid damage, etc.)
Misuse, unauthorized repairs, or modifications
Damage caused by using non-original accessories
Software viruses or data loss
2. Return & Replacement Policy
During the warranty period, you are eligible for a return or replacement in the following cases:
Return Conditions:
If the product has manufacturing defects within 30 days of receipt, you can apply for a return and receive a full refund.
Returned items must be in their original packaging, unused, and with all accessories and packaging intact.
Replacement Conditions:
If the product malfunctions within the warranty period, we will offer a free replacement based on the issue.
If the same product is out of stock, we will replace it with an equivalent or higher-value product.
Return & Replacement Process:
Contact our after-sales team: Reach out to us via email, phone, or online customer service, providing your order information and a description of the product issue.
Confirm the return/replacement request: Our support team will review your request within 24 hours and provide further instructions.
Send the product back: We will provide you with the return address, and you should send the product back while keeping the shipping tracking information.
Refund or Replacement: Once we receive and inspect the returned item, we will process the refund or replacement within 5 business days and notify you of the progress.
3. Frequently Asked Questions
Q: Do I need to provide proof of purchase?
A: Yes, you will need to provide the original purchase invoice or order number so that we can validate your warranty or return request.
Q: Will the warranty restart if I get a replacement?
A: The replacement product will inherit the remaining warranty period of the original product, and the warranty will not be reset.
Q: How can I avoid data loss?
A: Although our products undergo strict testing, we recommend regularly backing up important data, especially if the device is used in high-risk environments or involves frequent data writing.
Q: Can I get support or repairs after the warranty expires?
A: Products outside the warranty period will not be eligible for free repairs or replacements, but we do offer paid repair services or technical support. Please contact our customer service team for more information.
4. How to Contact Us?
If you have any questions about warranties, returns, or replacements, feel free to contact us. Our customer service team is ready to assist you.
5. Important Notes on Returns & Replacements
Return Shipping Costs: If the return is due to product quality issues, we will cover the return shipping cost. If the return is due to personal reasons (e.g., mistaken purchase), the shipping cost must be borne by the customer.
Replacement Shipping Costs: During the warranty period, we will provide one free shipping service for product replacements.
Return Address: The specific return address will be provided based on your region. Please contact our after-sales team for the latest return address information.