Frequently Asked Questions (FAQs)

At Meizhilai Audio-Visual, we strive to make your experience as seamless as possible. Below you’ll find answers to some of the most common questions about our memory cards, USB flash drives, customization services, and wholesale orders. If you can’t find what you’re looking for, feel free to contact our customer support team.

General Product Questions

1. What types of memory cards and USB flash drives do you offer?

We offer a wide variety of memory cards, including SD cards, microSD cards, and high-speed memory cards. Our USB flash drives come in various capacities and support USB 2.0, USB 3.0, and Type-C interfaces, with options for custom branding and packaging.

2. What are the available storage capacities for your products?

Our memory cards and USB flash drives are available in capacities ranging from 1GB to 512GB, depending on your specific needs. We offer both standard and high-performance models to suit different applications.

3. How can I choose the right memory card or USB drive for my needs?

We recommend choosing based on your specific use case. For general data storage, standard memory cards or USB drives with lower capacities may suffice. For high-performance applications, such as 4K video recording or industrial usage, we recommend using high-speed memory cards with UHS-I or UHS-II ratings, or USB 3.0/3.1 drives with higher capacities.

Customization & Branding

4. Can I customize the memory cards and USB flash drives with my company logo?

Yes! We offer customization options including logo printing (silk-screen, laser engraving) and custom packaging. This is a great way to enhance your brand visibility and create a unique product for your customers.

5. What is the minimum order quantity (MOQ) for custom-branded products?

The minimum order quantity for custom-branded products varies depending on the item and customization options. For most memory cards and USB flash drives, the MOQ starts at 100 units. Please contact our sales team for specific details.

6. Can I pre-load data onto the USB flash drives or memory cards?

Yes, we offer data pre-loading services, which allow you to have your software, catalogs, videos, or promotional content pre-loaded onto the USB drives or memory cards before shipment.

Wholesale & Bulk Orders

7. Do you offer wholesale pricing?

Yes, we specialize in wholesale orders. Our wholesale pricing is competitive and based on the volume of your order. The more units you order, the lower the price per unit. Contact our sales team for a personalized quote.

8. Can I place a small order to test the market?

Yes, we offer flexible ordering options, and you can place smaller trial orders to test the market before committing to a larger order. Contact our sales team to discuss your specific needs.

9. What is the lead time for wholesale orders?

Lead times depend on the size of the order and customization requirements. Generally, standard orders can be shipped within 1–5 business days, while customized orders may take longer. Our team will provide you with an estimated timeline once the order details are confirmed.

Payment & Shipping

10. What payment methods do you accept?

We accept various payment methods, including T/T (bank transfer), PayPal, Western Union, and Alibaba Trade Assurance. For larger orders, we also accept L/C (Letter of Credit).

11. Do you offer international shipping?

Yes, we provide global shipping through trusted carriers such as DHL, FedEx, UPS, and more. Shipping times and costs vary depending on the destination and shipping method chosen.

12. Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number so you can monitor the delivery status in real-time.

13. Are there any discounts for bulk shipping?

Yes, we offer discounted shipping rates for large-volume orders. Contact our sales team to learn more about how you can reduce your shipping costs when placing bulk orders.

Warranty & Returns

14. What is your warranty policy?

All of our products come with a 1 to 3-year warranty, depending on the product. If there are any defects or issues with the product within the warranty period, we will repair or replace the item free of charge.

15. What is your return policy?

We offer a 30-day return policy for all products. If you are not satisfied with your purchase or if there is a defect, you can return the product for a refund or exchange. Products must be in their original condition with all packaging intact.

16. How do I request a warranty service or return?

To request a warranty service or return, please contact our customer support team with your order details and a description of the issue. We will guide you through the process and provide further instructions on returning the product.

Technical Support

17. How do I format my memory card or USB flash drive?

To format your memory card or USB flash drive, connect it to your computer, right-click on the drive icon, and select “Format.” Be sure to back up any important data before formatting, as this process will erase all content on the device.

18. What should I do if my USB flash drive is not recognized by my computer?

If your USB flash drive is not being recognized, try using it on a different computer or USB port. If the problem persists, contact our technical support team for assistance.

19. Can I recover lost data from my memory card?

Yes, in many cases, lost data can be recovered using professional data recovery software. However, we recommend contacting a data recovery specialist for critical data recovery, as this process can be sensitive.

Can’t Find Your Answer?

If you have any other questions or need further assistance, feel free to reach out to our customer support team. We’re here to help!